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The RV-10 Dream
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Date:  2-22-2013
Number of Hours:  2.00
Manual Reference:  
Brief Description:  Panel Express: Updated!!!

Well, today was a complete shock. The Panel CNC place PanelExpress told me that instead of $40 for shipping they want to charge me $355 for shipping, or cancel the order, or at least this is what I first thought.

It appears the email did not quite convey the intent of FPE to work with me for a resolution.

It appears that USPS basically gave FPE a quote and then said they would not ship, leaving them in the lurch.

Now, unfortunately, this is not my fault and I offered to cover all of the shipping, however, because I could have got the panel made up here and I have heavily invested in getting to know thier program, I couldn't commit to more.

Well, Scott, the Operations Manager, came to the party and went beyond my expectation.

He offered to honour the quote and ship anyhow.

I want to say, this is what businesses should do. They should act with respect and dignity and a good moral code. Thanks Scott. I appreciate your efforts.
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